Recent Posts

SERVPRO of Augusta/Waterville 24 Hour Emergency Water Damage Service

3/8/2019 (Permalink)

SERVPRO of Augusta/Waterville is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -
207-622-7166

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Augusta/Waterville has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Augusta/Waterville

SERVPRO of Augusta/Waterville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Puffbacks: A Bigger Issue Than Just a Call To Your Furnace Repairman

2/16/2019 (Permalink)

Despite the increasing number of viable alternative heating methods available on the market, a large number of people in Maine and New England still rely on oil furnaces to heat their homes and businesses. Modern heating systems are very reliable and dependable; most issues can be readily addressed by a qualified professional. Unfortunately, the malfunction commonly known as the "puff back" is not so easily dealt with.

A puffback is an explosion inside the burner chamber of the furnace, similar to the backfiring of a car. While there are a number of causes - such as excessive debris or a buildup of oil fumes prior to burner ignition - the resulting explosion can shoot soot and debris through the furnace's exhaust system...and into your home.

This soot is not just a powder-like substance; instead, it is black, sticky and will include a mixture of oil that is difficult to clean. Walls, ceilings, carpets, furniture and curtains are coated with a fine film of soot and smoky streaks. Typically, the damage is worse with a forced-air heating system or central air-conditioning, because the duct work provides a path through the house, even into closets. In addition to the soot, a puff back causes a foul odor to permeate your home. Oil-based soot is extremely difficult to remove and needs to be cleaned as soon as possible.

Fortunately, SERVPRO of Augusta/Waterville has the knowledge and experience to take care of difficult problems such as this. Since each puffback situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your home or business, while also treating your family with empathy and respect and your property with care.

In the event of a puffback - or any fire, smoke or water emergency - call SERVPRO of Augusta/Waterville - We are always here to help!

What to Expect From Us in a Storm

2/16/2019 (Permalink)

SERVPRO of Augusta/Waterville is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - 207-622-7166

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Augusta/Waterville has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Augusta/Waterville

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We Are Flood and Restoration Specialists

2/16/2019 (Permalink)

A basement, or your first floor if you are on a slab, can flood at any time, although flooding most often occurs during heavy rainfall. These rooms are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A rainstorm during the winter when the ground is frozen
  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 207-622-7166

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded room can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Augusta/Waterville and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flood Remediation and Restoration Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Call us for assistance in cleaning your flooded basement at 207-622-7166.

Water Damage in Commercial Properties

2/3/2019 (Permalink)

Commercial Water Damage in Commercial Properties Here, one of our trained technicians is using a weighted extractor to pull as much water as possible from these saturated carpets.

Flooding and water damage events at Central Maine commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Augusta/Waterville

SERVPRO of Augusta/Waterville specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Workplace Fire Safety

2/3/2019 (Permalink)

Fire Safety Tips for the Workplace

No matter type of business you conduct at your workplace, fire safety should always be the main concern. Here are a few fire safety tips you can distribute to your staff.

Fire Prevention

  • Keep your work area free of waste paper, trash and other items that can easily catch fire.
  • Check on your electrical cords. If a cord is damaged in any way, replace it. Try not to lay cords in places where they can be stepped on, as this will contribute to deterioration of the protective outside coating.
  • Don't overload your circuits.
  • Turn off electrical appliances at the end of each day.
  • Keep heat-producing equipment away from anything that might burn. This includes copiers, coffee makers, computers, etc.
      

In the Event of a Fire

  • Upon finding a fire, call 911 immediately and don't hand up with the emergency responder until told to do so.
  • Close doors when exiting to help limit the spread of smoke and fire throughout the building.
  • Never use elevators during an evacuation.
  • Follow the escape plan and meet at a pre-determined place outside of your building and away from danger. Conduct a headcount to ensure all of your staff has evacuated.

The best way to ensure the safety of your staff is thorough fire prevention and preparation. Talk with your staff about fire safety in the workplace today.

Should your business suffer fire damage, contact SERVPRO of Augusta/Waterville at 207-622-7166.  Let us help you make it "Like it never even happened."

Ice Dams Can Be Destructive

2/3/2019 (Permalink)

Water Damage Ice Dams Can Be Destructive You can spot an ice dam when you see icicles hanging from the roof's edge.

Many homes in the northern US know what an ice dam is and the damages that they can do to the home. What is an ice dam? It is a thick accumulation of ice that forms over the eaves of a house. Water settles behind the dam and gradually works its way beneath roof shingles through a cycle of freezing and thawing."

When heat escapes the home and heats up the roof, it causes the snow to melt. That melting snow flows down the slope of the roof to refreeze on the unheated portions of the roof, like the eves and overhangs. As this cycle continues, the ice builds up on the edges of your home and traps water underneath. It is this water that can then leak into your home.

Make sure the ventilation in your eaves, the peak and overhangs is adequate. "An air space above the insulation in the ceiling or attic then allows cold air to move freely, keeping the roof cold and preventing the snow cover from melting. When a roof is being constructed, inexpensive Styrofoam baffles may be installed to ensure that there is a passageway for cold air from the eaves to the peak."

Make sure your attic is properly insulated and sealed to prevent moisture from getting into the living areas of your home.

When putting on a new roof, make sure the snow and ice shield is installed properly on the subroof. This helps prevent moisture from finding its way into the home. This product forms a barrier for your roof to prevent against the water.

But then there are times that the damage does occur. When it does, have your roof cleared, and then call SERVPRO of Augusta/Waterville at 207-622-7166 to inspect your home and make it "Like it never even happened."

When a Water Damage Becomes a Mold Problem

2/3/2019 (Permalink)

When there's a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, SERVPRO of Augusta/Waterville has the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a "typical" mold removal process.

Call us at 207-622-7166 for help with your mold remediation needs.

The mold cleanup and restoration process begins when you call SERVPRO of Augusta/Waterville. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Stress and Disruption From Fire Damage

1/13/2019 (Permalink)

Fire Damage Stress and Disruption From Fire Damage This fire affected a 6 unit apartment building in Farmington. The owner promptly called our office and we had a crew onsite the next day!

A home or business fire can be a very stressful event for the property owner. Damage to personal belongings and the contents of the building is just one concern. Timely mitigation is the key to controlling damage, while reducing downtime and recovery cost$$$! We understand how disruptive fires can be for business owners, tenants and even customers. That is why SERVPRO of Augusta/Waterville offers 24 hour emergency response. Don't proscratinate on making the call to start the mitigation process. A rapid response cuts loss of time and money.

A call to SERVPRO of Augusta/Waterville will help limit damage and get your home or facility back in operation quickly.

Prepare for Frozen Pipes and Ice Dams

1/12/2019 (Permalink)

Frozen pipes, puffbacks, ice dams, and the flu. Yes the fresh fallen snow is a beautiful sight for many, but all the complications that can accompany winter may leave you a little uneasy. Maybe you are a new home owner or business owner? Maybe this is your first time in a location where temperatures often dip into the negatives? Either way we have outlined a few of the hazards often seen when we are in the dead of winter.

Frozen Pipes

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water sources and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly. 

Ice Dams

Ice dams form when heated air melts roof snow downward into water dammed behind still frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under shingles and into your structure’s interior. Ice dams can be a major problem during the winter months. Be sure all gutters are cleaned and secured.  

If your home is victim to the powerful effects of the cold winter temps, please call SERVPRO of Augusta/Waterville at 207-622-7166.  We are always here to help!